Refund policy
Return & Refund Policy
At The Freckle Shop, we want you to be happy with your purchase. If there is an issue with your order, please contact us within 14 days of delivery.
For health, hygiene, and cosmetic safety reasons, opened or used beauty products cannot be returned. To be eligible for a return, your item must be unused, unopened, and in its original packaging.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once reviewed, we may offer a replacement or refund.
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly. Original shipping charges are non-refundable.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Orders that have already been processed or shipped may not be canceled.
Non-Returnable Items
For sanitary reasons, we cannot accept returns on:
- Opened or used Freckle Pens
- Products with broken seals or damaged packaging caused after delivery
- Final-sale or clearance items
- Gift cards
If you have any questions about a return, please contact The Freckle Shop customer support before sending anything back. Items returned without prior approval may not be accepted.
The Freckle Shop reserves the right to deny returns that do not meet the requirements listed above.