Shipping policy

Shipping Policy

At The Freckle Shop, we work to get your order processed and on its way as quickly as possible.

Orders are typically processed within 1–3 business days. Processing times do not include weekends or holidays.

After your order has been processed, estimated delivery is typically 5–15 business days, depending on your location, carrier, and order volume. Delivery times are estimates and are not guaranteed.

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update.

The Freckle Shop is not responsible for shipping delays caused by carriers, weather, holidays, customs, incorrect addresses, or other circumstances outside of our control.

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at freckleshopcc@outlook.com. We cannot guarantee address changes once an order has been processed or shipped.

If your package is marked as delivered but you have not received it, please check with household members, neighbors, and your local carrier first. If you still cannot locate your package, contact us at freckleshopcc@outlook.com and we will do our best to assist.

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at freckleshopcc@outlook.com with your order number and clear photos of the product and packaging.

For any questions regarding your shipment or order, contact:

The Freckle Shop
Email: freckleshopcc@outlook.com